The web site etns.com.sg is registered, owned and operated by ETN Singapore. Upon registration our members are required to provide full name, street address, e-mail address and password. This information is used to manage the access to sensitive member-specific information such as account balance, member profile, and eligibility for certain services and benefits offered by ETN Singapore. Member’ correct full name, postal and email address are required for information related to certain transactions as well as statements. ETN Singapore will not sell, share, trade, or give away personally identifiable member information to third-parties without member's specific permission.
Collection of Private Information:
Cookies: "Cookies" are unique pieces of data generated by a web site that are stored on your computer. Cookies are used to electronically gather information about the individuals who enter the ETN Singapore website. The response rate to banners that appear on our site as well as the service provider of the individuals accessing the site and their browser type (Netscape, Explorer, etc) are collected via "cookies". This allows ETN Singapore to evaluate the efficiency of special offers and certain promotions available and to improve the site to better suit the needs of our clients. Personal details about you or your computer's setup cannot be revealed by Cookies and neither do they contain executable code used for infecting a computer with a virus. Upon registration as per our Terms of Service, all users grant to ETN Singapore their clear permission to create and manage cookies to individually recognize members and deliver its services. The users have the option to decline cookies by deleting cookie files, changing the security setting of their browser, and by terminating their ETN Singapore account.
- Linked Sites and Affiliates:
Personal information derived from ETN singapore’s agencies, affiliates, and related institutions may also be combined with information acquired online at ETN singapore’s website or at any of ETN singapore’s customer service centres. There is also the transfer of personal information in Singapore and also internationally. In order to provide more effective service personalized to the unique needs of its customers and to allow ETN Singaporeto more efficiently manage its customer information, this information may be collected.
Use of Personal Information:
- By ETN Singapore:
To guarantee proper billing information, confirm client identity and gauge customer interest in a variety of services, personal information gathered by ETN Singapore will be used to offer services to its customers. The use of personal information may be employed by ETN Singaporeand its allied or affiliated companies to notify the customer about special offers or promotions that may be of interest.
ETN Singapore will not use, gather or release any personal information without first acquiring the individual permission of the customer to such a collection use and disclosure. ETN Singapore will put forward every sensible effort to make certain that the individual is informed of the purposes for which the personal information will be used. Moreover, ETN Singapore will only use the personal information for the reasons for which it was initially gathered. Furthermore, ETN Singapore will not divulge any personal information of a private nature (i.e. race, gender, nationality, etc.) without the explicit approval of the individual to such discharge.
- Disclosure to Third Parties:
Except as granted herein, ETN Singaporewill not distribute the private information of its clients to third parties apart from where such disclosure is authorized by the customer and except where such disclosure is required in responding to the customer’s request for products or services. In which case ETN Singapore will ask for permission to third party disclosure at the time the private information is accumulated.
- Disclosure imposed by law or under specific conditions:
Under exceptional circumstances where there lies a trusted belief that such collection, access, and/or disclosure are justified, ETN Singaporewill access, collect and/or disclose personal information where compulsory to do so by law pursuant to a court order, search warrant or other valid legal request. Examples of such exceptional circumstances of collection and disclosure include security or medical reasons. For the function of collecting on accounts owing, ETN Singapore may also disclose personal information to collection agencies to ETN Singapore.
Accuracy of Personal Information and Access to it:
For the purposes for which it is to be used, ETN Singapore aims to keep the personal information of its customers exact, current and inclusive. Incidentally, ETN Singapore’s customers can access their personal information at any time by contacting ETN Singapore’s Customer Service and propose a written statement for such right of entry. ETN Singapore will provide the individual with details as to the disclosure of his/her personal information and shall offer the individual access to that information. The individual will be able to confront the correctness and comprehensiveness of the information and have it correctly modified.
To obtain right of entry to personal information detained by ETN Singapore, the individual making the demand will be obliged to provide adequate information to authorize ETN Singapore to present an account of the existence, use and disclosure of the personal information. Specifically, authentication of identity by user ID or password will be necessary prior to the approval of access to personal information.
Withdrawal of Consent and Management of Personal Information
Any individual may discard consent at any time, conditional on official or contractual constraints and realistic notice. The individual will be notified of the repercussions of such withdrawal on services provided by ETN Singapore or its affiliates as relevant.
Provisions for Protection of Personal Information:
Security and protection of private and personal information is of vital consequence to ETN Singapore. Because of this, we have employed security protection to safeguard personal information against loss, theft, disclosure and unauthorized access, modification or use. Such safeguards comprise: controlled access to offices and records, restricted access security clearance measures on a "need to know" basis and the use of encryption and passwords for access to records.
The obligation ETN Singaporeemployees have towards maintaining confidentiality of clients personal information is of extreme importance. Access to personal information by ETN Singapore employees is limited to that which is essential to carry out their function.
Any personal information gathered by ETN Singapore shall be held for as long as required only for the intention of carrying out the reason it was collected initially. Personal information will be demolished, removed or made nameless when it is no longer needed to fulfill the recognized purpose. To prevent illicit parties from obtaining access to the information, ETN Singapore will take sensible care in the removal or obliteration of personal information.
Complaints and Enforcement of Privacy Statement:
ETN Singapore welcomes comments, concerns and feedback as part of ETN Singapore pledge to protection of its customers' personal information and privacy, a proposal on it’s adherence to its Privacy Statement. ETN Singapore is committed to addressing and efficiently resolving any inquiries, complaints or examination of our policies and practices pertaining to the treatment of personal information. Hence, any complaints or inquires should be addressed to:
Contact Us: [email protected]
* All complaints received by ETN Singapore will be investigated and if justified, ETN Singapore will take measures accordingly, adding if necessary, amendments to its practices and policies, to resolve the complaint.